Privacy Policy

1. What Data We Collect

We collect personal data only when you provide it voluntarily — for example, when you fill in the job sheet form on our website or contact us directly. The types of data we may collect include:

• Full name
• Email address
• Phone number (optional)
• Job description and home address (as provided in the message field)

We also collect non-personal data automatically when you visit our website, including:

• Browser type and version
• Pages visited and time spent
• Referring URL and device type
• Cookie consent preferences stored locally in your browser

Legal basis: We process your personal data on the basis of your consent (when you submit a form) and legitimate interest (for analytics and website operation). Where the processing is necessary to respond to your service enquiry, it is based on steps taken at your request prior to entering a service agreement.

Retention: Enquiry data is retained for up to 24 months for service history purposes. We delete data on written request at any time.

2. How We Use Your Data

We use the personal data you submit for the following purposes:

• To respond to your job enquiry and arrange a visit
• To confirm booking details and communicate during the service process
• To follow up on the visit if required
• To send service-related information (not marketing) where relevant

We do not sell, rent, or trade your personal data to third parties. We may share data with the following in limited circumstances:

• Analytics providers (e.g., Google Analytics) — only anonymised usage data; no personal form submissions
• Hosting and email providers — who process data on our behalf under confidentiality obligations
• Legal authorities — only where required by Malaysian law

We do not send marketing emails. If you have contacted us for a service, we will only communicate with you about that service unless you explicitly request otherwise.

3. How We Protect Your Data

We take reasonable steps to protect personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption for all website data transmission
• Access to personal data restricted to relevant team members only
• Hosting on secure servers within compliant environments
• Regular review of data access logs and storage

If we become aware of a data breach affecting your personal information, we will notify you as required under the Personal Data Protection Act 2010.

4. Cookies

Our website uses cookies to support basic functionality and optional analytics. The types of cookies we use are:

• Essential cookies: required for the website to operate; cannot be disabled
• Analytics cookies: help us understand how the site is used; optional
• Preference cookies: remember your consent choices; optional

You can manage cookie preferences at any time via our Cookie Policy page.

5. Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to withdraw consent for data processing at any time
• Right to request deletion of your data, subject to legal retention obligations
• Right to limit the use of your data to specific purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 14 working days.

6. Third-Party Links

Our website may contain links to external sites (for example, Google Maps). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external sites you visit.

7. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have received data from a minor, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will update the "Last Updated" date at the top of this page. Continued use of the website after a policy update constitutes acceptance of the revised terms.

9. Contact for Data Enquiries

For any data protection queries or to exercise your rights, contact us by email or in writing: